Privacy Policy
Commitment
Alaska Department of Transportation and Public Facilities and IBI Group are
committed to respecting the privacy of individuals who visit the 511 Alaska
App. When you visit the 511 Alaska App (or Alaska Mobile Reporting app), we
will not collect your personal information unless you choose to use the My511
service. The collection of personal information is necessary for the
administration of the My511 Services.
This page sets out our privacy policy and describes why and how we collect, use and disclose personal information which you choose to provide to us on our website. This policy doesn't apply to anyone who isn't under our control or management, such as the operators of other websites that you might link to from our website. Such operators may have their own privacy policies, which might differ from ours.
Collection and Choice
You are under no obligation to provide any personal information to the service
at any time. There is no charge for you to register or to use the service.
Information You Give Us: We receive and store any information you enter during the registration process. You can choose not to provide certain information, but then you might not be able to take advantage of many of My511 features. We use the information that you provide for purposes such as providing customized routes, responding to your requests and customizing future enhancements for you.
Automatic Information: When you browse or download information, the service automatically collects limited amounts of standard information for web traffic monitoring and statistical purposes. The information is analyzed for operational trends, performance, and for ways to improve our service. The service cannot identify you from this information.
Information that may be collected from a Registered and Non-Registered User including:
As a general practice, we make no attempt to link this information with the identity of individuals visiting our sites.
Use and Disclosure
We use the personal information we collect to: provide and improve
our Services and provide you with a personalized experience through the App.
If you choose to register for My511 Services, we will keep track only of the information and preferences that you choose to provide to us. 511 Alaska’s vendor will store it securely on their system and will not release it to any third party without your prior consent unless required by law. You will be asked to create a user name and a password which you will need to access your personal information on all visits to the website.
Any personal information you give us will only be used for the purpose of administering My511 Services and conducting site evaluation including the use of surveys or questionnaires by the ministry or ministry partners. You will not be placed on any mailing lists. None of your personal information will ever be shared, rented, sold or otherwise released to any third party, except where you have consented.
Retention
511 Alaska and IBI Group retains the personal information that you provide for
as long as necessary to fulfil the administration of My 511 Services. If you
decide to delete your My511 account, 511 Alaska will no longer retain your
information.
Cookies, Analytics and Location Services
Cookies
The 511 Alaska websites uses cookies. A cookie is a small text file sent from a
Web server and placed on your computer's hard drive. A cookie is generally used
to enhance your browsing experience. You can choose to set your browser to
detect and reject cookies, to accept cookies from all sites, or to prompt you
whenever a site wants to send you a cookie. Check your browser's
"Help" files to learn how to do this. If you choose to refuse
cookies, you may not be able to access some of the interactive features on our
website. Cookies used by 511 Alaska, do not give us access to anything on your
hard drive and cannot do anything to your computer.
Web Analytics
To serve you better, we use Google Analytics to help analyze the use of 511
Alaska. These tools use cookies to collect and generate information about your
visits to the site (including your IP address) that is transmitted to the
servers in an anonymous form for processing. We study patterns of website
activity, so we can improve the experience of visitors to our sites. The use of
these tools does not allow the service to identify individuals. You can opt-out
of analytics activity by setting your browser to notify you when a cookie is
sent and block analytics cookies if desired. Please consult your browser's Help
Menu for instructions.
Google
Location Services
These services are used to identify current location information to assist with
highway maintenance service tracking, if applicable and enabled/permitted by
the user. Services are also used to identify start and end points while
determining route information. You maintain control of location services by
controlling your browser and mobile settings at any time. Users may opt-in or
out of the use of their location at any time. At no time does Alaska
Department of Transportation and Public Facilities collect or store route
information. Please refer to Google’s Privacy Policy for further information on this service.
Access and Correction
511 Alaska and IBI Group provides the ability for registered users to correct
and/or delete their own information online through the Manage Account tool
within My511 Services. Individuals also have a right to access their personal
information that is held within the 511 Alaska system.
Privacy Policy Changes
We will use personal information in accordance with the Privacy Policy in
effect at the time the information was collected. If we decide to change our
Privacy Policy, we will post a notice on our website so that you can view it.
If at some point we would like to start using your personal information in a
manner different from that stated at the time it was collected, we will first
ask for your consent.
** For additional information concerning reproduction of Alaska Department of Transportation & Public Facilities information or data, publications and reports, or news releases, or photographic images/artwork (available via web pages, electronic distribution, or hard publications), please see the following page concerning our Copyright & Trademark Policy.