Mobile App Tips for Drivers
  • Location services must be ON
  • If location turned OFF/ON takes about 5 minutes to acquire GPS
  • The holding lot is geofenced, going outside of the geofence removes you from the queue
  • Active Registration indicates your vehicle is already in the physical queue
  • Outside of 70 miles message can mean that your GPS truly are outside of 70 miles
  • Outside of 70 miles message can also mean your phone isn't reporting GPS coordinates to the back end. Location ON, low-power mode OFF, wait 5 minutes to acquire good GPS

Android Phone Tips

Apple Phone Tips

  • Location services must be ON
  • If location turned OFF/ON takes about 5 minutes to acquire GPS
  • The holding lot is geofenced, going outside of the geofence removes you from the queue
  • Active Registration indicates your vehicle is already in the physical queue
  • Outside of 70 miles message can mean that your GPS truly are outside of 70 miles
  • Outside of 70 miles message can also mean your phone isn't reporting GPS coordinates to the back end. Location ON, low-power mode OFF, wait 5 minutes to acquire good GPS
Pointers
  1. Don't press the "Exit Queue" button unless you are done for the day
  2. When waiting, don't stray too far, there is a geofence around the CTQ; leave your phone in the car if you plan to walk further
  3. TWhen you are called, you have 120 minutes to arrive at the holding lot, be sure to enter before the timer runs out
Reported Issues we're working on

Taxi Technical Support Contact Information